Privacy Policy

GilroyGlamping (“we,” “us,” or “our”) operates gilroyglamping.com and offers direct booking of our private glamping estate near Gilroy, California. This Privacy Policy explains what information we collect, how we use it, and the choices you have. By using our site, you agree to the practices described here.

Information we collect

• Booking & reservation details — your name, email, phone number, stay dates, guest count, and trip details you provide when you request a quote or reserve the estate.
• Payment information — card payments are processed by our payment provider (Authorize.Net). Your card number is tokenized in your browser and sent directly to the processor; we do not receive or store full card numbers on our servers.
• Identity verification — where required, identity checks are handled by Stripe Identity. The verification result is shared with us, but government-ID images are collected and held by Stripe, not by us.
• Inquiries — information you submit through our contact and event inquiry forms.
• Account information — if you create an account, we store your login credentials in secured form and your reservation history.
• Usage data — basic, privacy-friendly analytics (via Vercel Analytics) such as pages visited and general device information, used to understand and improve the site.

How we use your information

• To provide quotes, process bookings, and confirm and manage your reservation.
• To verify identity and reduce fraud where required for a booking.
• To respond to your inquiries and provide customer support.
• To send booking-related communications such as confirmations and check-in instructions.
• To operate, secure, and improve our website.
• To comply with legal obligations and enforce our terms.

How we share information

We do not sell your personal information. We share it only with service providers who help us operate — including our reservations/payment processor (Authorize.Net), identity verification provider (Stripe Identity), hosting and analytics (Vercel) — and only as needed to deliver our services. We may also disclose information where required by law or to protect our rights and the safety of guests.

Cookies & analytics

We use cookies and similar technologies to keep you signed in, remember booking progress, and measure site usage. You can control cookies through your browser settings; disabling them may affect booking functionality.

Data retention

We keep personal information for as long as needed to provide our services, meet legal and tax obligations, resolve disputes, and enforce our agreements, after which it is deleted or anonymized.

Your rights & choices

Depending on where you live, you may have the right to access, correct, or delete your personal information, or to opt out of certain uses. California residents have specific rights under the CCPA/CPRA, including the right to know, delete, and opt out of the “sale” or “sharing” of personal information (we do not sell personal information). To make a request, contact us using the details below.

Security

We use industry-standard safeguards, including encryption in transit, to protect your information. No method of transmission or storage is completely secure, but we work to protect your data and limit access to it.

Children’s privacy

Our site and bookings are intended for adults. We do not knowingly collect personal information from children under 13. Guests under 18 must be accompanied by a booking adult.

Changes to this policy

We may update this Privacy Policy from time to time. Material changes will be reflected by updating the “Last updated” date above. Your continued use of the site after changes take effect constitutes acceptance.

Contact us

Questions about this policy or your information? Reach out through our contact pageand we’ll be glad to help.